Help centre

How can we help?

Quick answers about personalising your card, placing an order and getting it delivered.

Cards & personalisation

4 common questions

How do I personalise a card?

Choose a card and size, then select Add your message. You can write your message, choose its font, size and alignment, and check the preview before adding the card to your basket.

Can I order a card without an inside message?

Yes. Add the card straight to your basket and it will be supplied without a printed inside message.

Can I change my message after adding the card to my basket?

Yes. Open your basket and choose Edit message on the card. Changes can be made until you complete checkout.

What card sizes are available?

The available sizes are shown on each product page. Options can vary by design, and the price updates when you select a size.

Orders

3 common questions

Where can I see my orders?

Sign in and visit Your orders to see your order history, status, items and delivery details.

Can I change or cancel an order?

We begin preparing orders quickly. Contact us as soon as possible with your order number and we will check whether a change or cancellation is still possible.

What if there is a problem with my order?

Please send our support team your order number, a description of the issue and, if helpful, a photo. We will review it and help put things right.

Delivery

4 common questions

Which delivery options can I choose?

Wishful offers tracked delivery options from Royal Mail and DPD. The available services, current prices and estimated delivery dates are shown in your basket before checkout.

How can I track my delivery?

Open Your orders to follow the progress of your order. Tracking information is available there when it has been added to the shipment.

What should I do if my order is late?

First check the latest status in your account. If the estimated date has passed and there is no useful update, contact our support team with your order number.

Can my order be sent to a different address?

Yes. At checkout, untick the option to use your billing address for delivery and enter the recipient's address instead.

Payment & account

3 common questions

Do I need an account to place an order?

Yes. Signing in keeps your order details secure and lets you return to track progress or review previous orders.

How is my payment handled?

Payment is completed securely through Stripe during checkout. Wishful does not store your full card details.

I cannot sign in. What should I do?

Check that you are using the email address linked to your Wishful account. If you still cannot get in, send us a message and we will help.